求助，跟LINODE沟通遇到问题

COOCOO

因为被入侵，我的一个网站转向到钓鱼链接，我没能及时查看邮箱，直到LINODE关闭了我的网络。
LINODE通知关闭我的网络：
Hello,

At this time we have filtered your Linode's network connection and you will no longer be able to connect via SSH. In order to connect to your Linode and investigate this issue you will need to use LISH following the guide at https://www.linode.com/docs/networking/using-the-linode-shell-lish.

Please update this ticket as soon as possible to regain normal connectivity.

Regards,
Soh

我的回复：

1 hour ago       
I im sorry that my website has been attacked and redirected to a phishing page by a hacker. I have checked my Linode VPS carefully and found the reason is a CMS bug, so I deleted all the files in the website. The problem has been resolved, and I will be more careful, so would you recovery my Linode's network connection.THANK YOU.

LINODE回复：
Hello,

Thank you or the update. We would be grateful if you could tell us what you have done to prevent this issue from occurring in the future. Would you be amenable to implementing some or all of the security recommendations in the following supportive documentation?:

    --  https://www.linode.com/docs/security/securing-your-server

Please let us know if you have any additional questions or concerns, we are happy to assist you.

Regards,
Joel

我的回复：

Thank you for your suggestion, I have read the supportive documentation, and have done some of it, including adding a new user, and I will backup my files first and do more according to the document. This time, the main reason for the issue is a CMS bug, so I will check more carefully to prevent this issue in the future. So, would you recovery my Linode's network connection? Thank you.

LINODE回复：
Hello,

I have removed the network filter preventing you from accessing the Linode. If you could please update us again when you have finished your investigation and resolved the issue, we would be grateful.

Thanks in advance.

Regards,
Jack Stitt

我的回复：

Thank you so much, the issue is resolved, please close the ticket. Thank you.


LINODE表示要继续跟踪不能关闭ticket：
Hello,

I am just following up with you to check the current status of your Linode's network activity. We would like to know the specific steps that you have taken to remove the source of this activity. We cannot consider this case closed until we have been well informed of these changes. Do you have any response to provide concerning this issue?

Please reach back out to us at your earliest convenience.

Regards,
Joel

现在咋整啊，我都无语了，好麻烦啊我不知道说啥了，我已经说明白了，还要说什么？

ivmm

找高中英语老湿~~

COOCOO

没事了，我表示疑惑，LINODE表示48小时后ticket自动关闭。

黑线

管得真多

tom

告诉他们你是怎么解决的。

比如这样子说

The file that was exploited was from my "博客程序" script, the hacker had taken advantage of our outdated script and performed sql injections, I have taken action to update the script from the official website to its latest version. Furthermore, I had set the script to auto update to its newest version to prevent anything like this from happening in the future. I do apologize for the damage that we've caused, we'll take more preventative caution in the future.

Thank you for your understanding.

COOCOO

tom 发表于 2015-6-27 15:42
告诉他们你是怎么解决的。

比如这样子说

感谢建议，已经解决了，最后我对他们不关闭ticket表示疑惑，询问是否还需要提供什么，然后他们回复48小时后会自动关闭ticket。